Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of B-Smart Security (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bsafebsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
significantly better than a similar one i bought offline
This was a really beneficial purchase. Thanks to the webstore owner!
thank you is awesome
Thanks
Thank you! Received exactly as in the description.
Delivered very quickly-in 4 days! Installed the application on the smartphone. Through the app connected the unit to WiFi. Sensors and keychains connected easily. I had to go with connecting the WiFi siren. In the beginning connected not correct, as a result, the siren was turned on after taking off the guards and turning off only the toggle switch on the siren. But then sorted out, when connecting, you need to wait for the second siren signal and only then turn on the pairing. But as a result, everything was connected.
Got it in my mail this couple of hours ago. Super excited about giving it a try!
Such a low priced is truly a bargain. Thanks to the seller!
Good product！
good stuff, really happy with it
It came after 3 months. Very long sent and very long went, and so all the norms. I order the 4th alarm! Work on average 2-3 years
Everything is great. The system works. Customize No problem.
Duge Dovga delivery Zamovev 11.11 a negative 6.01
I bought as a present. Thanks for delivering in time.
Well packaged, received on 2 weeks. I don't try it yet
Buying online has never been more satisfying. Terrific store!
Everything perfect as in the description
looks great!
Good quality ! Looks amazing!
Probably the lowest price for available in a lovely webstore!
I think it is a good price for . happy with the service!
I arrive very fast just need to test it on the motorhome it seems k works when connecting but not yet probo well only k turns on XD
Very good like quite
the quality of is great for the price
Everything quickly adjusted, half has already been configured. It's bad that you have to hide it, because there is no lock of the panel (what the is that). No batteries on the motion sensor.