Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of B-Smart Security (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bsafebsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, I arrive very fast, I touch pay extra taxes to the country entrance, approx 15 usd
probably one of the best deals i made. thanks to the store!
Good communication with the store, sent FEDX and came within 5-6 days. The castle was installed, nothing particularly difficult... Configure administrator and users, including passwords, prints and cards (which in the box found 4 pieces) also did not cause any special problems. Everything is simple and understandable .. But I still did not get to connect to Tuya .. Like all the instructions I do, but the lock in pairing mode is not included .. Now I'll ask for help and the seller .. Surely some little thing) .. In general, the lock and the seller are satisfied ..
Though I've only had this thing for 3 days a week or two I'm quite pleased with it. This a lucrative acquisition. I bought it for my relative. We were both fascinated with the quality of theproduct. The purchase actually came promptly and I was quite satisfied. way surmounted my desires. I would absolutely recommend this product. enjoy it so much I am already planning to buy more.
superb quality! recommend this
top store
I'm really glad I managed to get online with such a prompt delivery and on such a low price
Well, that was truly a bargain. My order is in the post already, can't wait to collect it and give it a good try at home
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
i'm a happy customer!! delivery and quality amazing!
To Russia, it was about 1 month, the DPD service. On the first day, without problems set it (when ordering, I carefully measured my lock, and chose exactly what I need). In the kit there is a sufficient number of screws, screws (behind the margin, for different types of doors). The most difficult thing when installing is to bolt into the groove on the other side of the door. Then, added administrators and users (cards and prints) according to the instructions. Also, connected to the Digma SmartLife application, and set up automation: in the dark, when open, the light in the corridor turns on. In general, the castle seems not bad, but then the time will show. In the kit-put 4 cards, and instructions for adding users and connecting to Tuya. There is no instruction on installation. I recommend the store and the store)
awesome , recdommend
Fast shipping. Good quality. Advise this store.
Perfect , well match my expectations. Thank You.
very quality and convenient, durable .. so basically 'm really very glad
Absolutely satisfied with the . Thanks a lot!
product matches the description. thank you very much.
Given that such an inexpensive is quite a rarity, here's my endless gratitude to the seller.
Fast shipping and very well amballer, perfect.
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
modest price, top quality!
Excellent!
it's really resonably priced, and the store offers a great service.
I am really thankful to the store for setting such a good price for
JUST PERFECT!!! Thanks!!