Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of B-Smart Security (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bsafebsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very easy to use. Well packed. Only issue was DHL added fee of $17 to “process” tax of $10.50 assessed by customs service.
nice quality for the money paid
I test them all (6 cameras), Mobile app (android) works, Local HTTP web admin also works (connected from another computer by a browser-internet explorer), Direct admin (VGA+MOUSE) works . all works very well
on sale is something! i'm happy i managed to make such an awesome deal
Product really beautiful, thank you very much)
It's wonderful that cheap like this is available online
It's arrived in 10 days. Very well wrapped. They look of quality. As soon as I install them I leave additional comments on what they look like
Cameras and DVR conform to the description and product received in record time! I highly recommend this store and this product
recommend the :)
Thanks to the store! very beautiful and fast delivery! super!
The goods received the courier delivered to the door. In the case has not yet checked everything as in the description, the store is well done, I advise.
everything's up to standard
The credibility is high and the store is very excellent and understanding
Excellent , very satisfied.
Very good.
first class item and service!
God products
is so high quality!! Will buy more soon :)
Everything is OK
there's no reason to compare with anything else, i'm genuinely happy with the purchase
Installation is very easy, Just plug the power and NVR automatically finds and connect to cameras. Image quality is good. All the NVR functions work, Everything is ok. I'm very satisfied.
Camera system so easy to hook up it could be for a novice . Great crisp picture with new megapixel camera. These long days inside seam less long with activity to monitor and enjoy wildlife outdoors From the cameras. Thanks for producing such a useful product
If your NVR box is connected to home router, you can remote your camera system anywhere through a phone app.
Wireless security cameras require at least one cable or wire for power; "wireless" refers to the transmission of video/audio. You don’t need to run long lines to carry the signal.
Good Goods, store good, if you don't know what you want, better to talk to the seller he will tell you everything