Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bsafebsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@bsafebsmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@bsafebsmart.com
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Very good.
first class item and service!
God products
is so high quality!! Will buy more soon :)
Everything is OK
there's no reason to compare with anything else, i'm genuinely happy with the purchase
Installation is very easy, Just plug the power and NVR automatically finds and connect to cameras. Image quality is good. All the NVR functions work, Everything is ok. I'm very satisfied.
Camera system so easy to hook up it could be for a novice . Great crisp picture with new megapixel camera. These long days inside seam less long with activity to monitor and enjoy wildlife outdoors From the cameras. Thanks for producing such a useful product
If your NVR box is connected to home router, you can remote your camera system anywhere through a phone app.
Wireless security cameras require at least one cable or wire for power; "wireless" refers to the transmission of video/audio. You don’t need to run long lines to carry the signal.
Good Goods, store good, if you don't know what you want, better to talk to the seller he will tell you everything
Everything works well. The only signal must be very good. If you compare with cameras that work through the wire. These cameras slow down a little. Slightly regretted that I took wireless cameras. Ah, so in general they work like. And the infrared works clearly, the relays work inside the camera when the light gets on the photodiode. Hard drive I have not yet connected, did not check what quality on video recording.
Image quality at altitude both day and night. At first there were problems with one camera, but the store explained everything very clearly, and the problem was resolved)) buy-you will not regret)
Reu very quickly, much faster than the time given by the store. Parcel reu in good condition. I installed the hard drive in the nvr and formatted, after connecting cameras, mouse and rj45 cable connection to the box, everything works perfectly. The connection by phone and tablet also works without problem. The image provided by the cameras is very good live, but it is even better on recordings. In summary, very good material to buy eyes closed. Also a great thank you to the people who answered my messages.
I have been looking for a good security system for a while and decided to purchase this one The picture quality was excellent off the bat and it was a very easy installation process I absolutely loved the motion detection and sent me every motion that was detected I also really liked the night vision because it was very clear and you could view everything Overall this was a very nice security system and I recommend it
I love the simplicity of this setup. We had the security system set up the day that it arrived and can see all of the things that we need around the property. Connectivity is reliable, secure and worked without distortion.
It's not two-way audio,it only supports one -way audio,with built-in noise-reduction microphone,you can hear clearly when you view or playback the video.
Fast shipping, decent quality
Fast delivery. Very good quality product. Excellent store. Thank you.
very fast delivery. and nicely wrapped.
Cameras show. With all the functionality has not yet become familiar. If there are problems, I'll add a review.
Quality exceed my expectations by far. Just mounted, is working perfectly. Thank you! Fast delivery and good communication.
très bon qualité simple à utiliser délai de livraison respecté bon suivi vendeur je recommande
I had a lot of question about quality and delivery and store was really helpful. Thank you so much!
Cameras work. They connect the machine in about a minute. In the description it is written that it is possible to connect one through another camera, if there is no signal, using intermediate as a repeater. With the help of a Chinese server, you can connect to them via the Internet from your smartphone using a special application. I have not tried these functions yet. Winchester has not yet connected