Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bsafebsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@bsafebsmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@bsafebsmart.com
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Good day! The alarm system in the GSM version in the Min set was selected and paid for by 27/11/2020. 25/01/21 I received it in the Russian Federation in the Moscow region at the post office. That is, there was a parcel for two months without one day. We needed a security system for cottages, a house in two floors with a basement and an attic and a plot of 7 acres. Chose her because: -GSM, -I did not find any alternatives to variativism of connected sensors. -Alternatives to the cost (taking into account the discount) in 2 thousand rubles, I also did not find. In the description there is no specific indication of the connection on Android, as for example in other goods QR-code, but I have already found a search, and as soon as I buy it as Set all as ordered. I advise the store, as a responsible comrade, immediately answered questions. Well, the delivery time is all a pandemic, gentlemen. All the world and health! Russia and China-Friendship!!!!
Was very fast. Am to try, the instruction book is weak can search YouTub: GSM PSTN alarm, not only can connect the application to my network WiFi... otherwise looks well not forget to open the sensor and put batteries, as remove the password card yes. The store so far was good level of communication
the item was not shipped to me. saying that the shipping company is no longer functioning. so I had to open a dispute for a refund.
Came all the way and ordered, though sold 2 more than a month. The store requested to extend in connection with the pandemic, extended) Looks like it's okay, one thing I don't understand is how to connect this fucking traffic Bar, where to get 12 volts, there is no nifig in the instruction (though Russian)
1 piece
Delivery Super. Samu system did not check.
Uguv6
vendedor recomendable, recibí alarma en tres dias
Delivery 5 days, says Russian voice drunk plumbing, sensors And the keychains are not registered, if it were not for a nasty voice it would be possible to put 5
super sage packaging easy to installé 100% recomand
All right. Sensors without batteries.
Получил. По ходу дополню.
good goods good store recommended
In the work did not try, delivered to the door, the packaging is poor, but visually everything is whole, not crumpled.
Motion sensor without power supply
I arrive fast shipping and it works at 100% It also comes in Spanish
GENIAL!!
The parcel came exactly on time, thank you
Atrodo viskas OK. Gan greitai atkeliavo.