Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bsafebsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is actually one of the best, if not the supreme offers of thissort I have ever had the delight to use. I feel it is a good deal. It was handed over sooner than it was predicted and saved me a lot of hassle, since I needed it without delay. I was surreally gratified with the customer service. I offer itself, have not pointed out any causes tobe annoyed about. completely recommend.
my second order in this store :) thanks for great service! is amazing!
It came in a couple of weeks!
Truly amazing quality of !
Received as described. Thank you.
The cameras came in 3 weeks, complete with everything necessary for subjugation. The quality is excellent very satisfied, I recommend
a very good price for the quality
this is really a catch!
Беру у этого продавца не в первый раз. Доставка курьером, до квартиры
so cool , thanks!
Description exact, complete set too. While I have not connected, I can not report anything about working capacity, but with the store communication on the shipment was quite adequate
fully matches description.
Looks like on picture. Thanks!
Recommend
I was extremely glad to find online for such a reasonaby price and from such a reputable seller
Delivered quickly everything came whole, packed well. The product corresponds to the description.
just received, no flaws found
I ordered the 23-11-20 30-11-20 arrived It was sent by DHL very fast, do not pay customs. Cameras are working well so far only need to be installed in the place they will be left. I recommend the store to buy again. Very reliable.
Ordered with delivery from Russia 3 days and the order was at me (Moscow) but the registrar was absent, opened the dispute, the store replied immediately. A couple of days of negotiations went by to understand each other what we want. It turned out that the cameras were delivered to the House IMEM and the registrar took from the mail. 100% recommend the seller, fast shipment, delivery and solution of the problem.