Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bsafebsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well packed. Quality good, very happy. Thank You Very Much.
OK OK
Came all in excellent quality, well packed. Not yet installed, but visible everything is perfect. Thank you
He arrived right away, for the price cameras have great quality both day and night. And with the very simple application to use
Excellent product! Roomy and beautiful!
I made some of the best savings by purchasing - here it's offered with a solid discount
It's priceless to find a offered on such favourable terms
Cameras like B are not bad but I can not adjust them constantly go interference can anyone tell how this problem solve?))))
I have all 4 cameras working, the registrar writes. On the cameras there is a certain measure, three horizontal bands on the screen. Maybe for this money it's the maximum, HZ
Arrived faster than expected, as am still awaiting a lost month 2020 and still not received. But this arrived BLZ!
matches description. Made of fine material. Price is not bad.
Happy with the purchase. Thanks to the seller, it's a true bargain!
Checked everything works
Very quickly and qualitatively I advise you to buy from E that store
loved the quality and packing of
Very well packed, I'll test the cameras
Everything works fine. Thank you store.
Four cameras the recorder itself is in order not broken not scratched camera plastic external their condition leaves much to be desired of course for a long time you can not expect their work, but in principle, all the workable housing will have to be replaced by a plastic camera housing does not answer requirements
Though I've just had this good for three days two weeks I'm quite happy with it. This was a super deal. I bought it for my my buddy's b-day. We were both impressed with the quality of the. The purchased product actually came swiftly and I was quite contented. way overstepped my suppositions. I would immensely recommend this good. like it so much I am already planning to buy more.
Works well, the quality of shooting is also quite good, pleased with IR illumination
looks beautiful, the condition is perfect
i'm a happy customer!! delivery and quality amazing!
it's not a challenge anymore to think where can i buy . this store has everything i need
The product is not a bad store I recommend checking
The store sent quickly, the goods as in the description. I did not communicate with the seller. How to connect I will add feedback